Terms of service

Terms and conditions

1. Seller and scope

These terms apply to all purchases made through this store. The seller is {{TODO: legal business name — e.g. your sole-trader name or company name}}, Československej armády 241/28, 972 51 Handlová, Slovakia, email support@workfish.app (details in our legal notice). The store is intended for consumers; these terms also apply to business customers except where consumer-protection rules are stated.

2. Products and information

We describe products, their main characteristics and prices as accurately as we can on the product pages. Images are illustrative; colours and minor details may vary slightly.

3. Orders and conclusion of the contract

Presenting products in the store is not a binding offer. By completing checkout you make a binding offer to buy. We confirm receipt of your order by email; the contract is concluded when we confirm the order or ship the goods. We may refuse an order, for example if a product is unavailable or a price was clearly displayed in error; in that case any payment already made is refunded without delay.

4. Prices

Prices are shown in the store's currency. The total price, including any delivery costs and any applicable taxes, is shown at checkout before you place your order. {{TODO: if you are not VAT-registered, state "We are not a VAT payer; no VAT is charged." — if you are, state that prices include VAT}}

5. Payment

Payment is made at checkout using the payment methods offered there. Payments are processed by Shopify and its payment providers. Your order is processed once payment has been confirmed.

6. Delivery

Delivery areas, times and costs are described in our shipping policy and shown at checkout. Ownership of the goods passes to you on full payment; the risk passes when you or a person you designated (other than the carrier) receive the goods.

7. Right of withdrawal

Consumers have a 14-day right of withdrawal. Details, exceptions and the model withdrawal form are in our refund policy and on our withdrawal form page.

8. Legal guarantee and complaints

You have the statutory rights for goods that are not in conformity with the contract (legal guarantee of 24 months from delivery). How to make a complaint and how we handle it is described in our refund policy. Complaints are handled within 30 days.

9. Liability

We are liable in accordance with the law. Nothing in these terms excludes or limits our liability where this is not permitted by law, in particular for death or personal injury caused by negligence, for intent or gross negligence, or your statutory rights as a consumer.

10. Complaints and alternative dispute resolution

Please contact us first at support@workfish.app; we try to resolve every issue quickly. If you are not satisfied with our response, you may submit a proposal for alternative dispute resolution to Slovenská obchodná inšpekcia (Slovak Trade Inspection), Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Slovakia, or another entity listed by the Ministry of Economy of the Slovak Republic.

11. Applicable law

These terms and contracts concluded under them are governed by the laws of the Slovak Republic. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country in which you have your habitual residence.

12. Language and storage

Contracts are concluded in English. We send you the order details by email; please keep them for your records.

13. Changes

We may update these terms for future orders. The terms in force at the time of your order apply to it.