Shipping policy

Shipping

Where we ship

We ship to the countries that can be selected at checkout. If your country is not available, we cannot deliver there at the moment.

Processing time

Orders are processed after payment has been confirmed. Most orders are handed over to the carrier within a few business days.

Delivery times

Our products are shipped from our suppliers' and partners' warehouses, which can be located inside or outside the European Union. Delivery times therefore depend on the product and on your country. The estimated delivery time for each product is shown on the product page and at checkout. Estimates are not guaranteed and may be affected by carriers, customs or public holidays. If we cannot deliver within 30 days of your order and no other delivery period was agreed, you may withdraw from the contract and receive a full refund.

Shipping costs

Any shipping costs are shown at checkout before you pay.

Several parcels

An order with several items may arrive in separate parcels.

Tracking

When your order has shipped, we send you an email with a tracking link where tracking is available.

Customs, duties and taxes

For deliveries to countries outside the European Union, import duties, taxes or customs fees may be charged by the destination country and are payable by the recipient, unless stated otherwise at checkout. For deliveries within the EU, any applicable VAT is included in the price shown at checkout.

Lost or delayed parcels

If your order has not arrived within the estimated delivery time, or the tracking shows no movement for an extended period, contact us at support@workfish.app with your order number. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund you in full. The risk of loss or damage passes to you only when you (or a person you named, other than the carrier) receive the goods.

Wrong address

Please check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery or a refund (excluding the original shipping costs where the error was not ours).