Refunds & returns
Refunds, withdrawal and complaints
1. Your right to withdraw (14 days)
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period ends 14 days after the day on which you, or a third party other than the carrier indicated by you, receive the goods. If you ordered several goods in one order and they are delivered separately, the period ends 14 days after you receive the last item.
To exercise your right of withdrawal, tell us your decision with a clear statement, for example by email to support@workfish.app, including your order number. You may use the model withdrawal form shown on our withdrawal form page, but you do not have to. To meet the deadline, it is enough to send your notice before the withdrawal period has expired.
2. Returning the goods
- Please send the goods back without undue delay and no later than 14 days after you told us that you are withdrawing. The deadline is met if you send the goods before the 14 days have expired. We will tell you the return address when you contact us.
- You bear the direct cost of returning the goods, unless we tell you otherwise.
- You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
3. Refunds
If you withdraw, we will refund all payments received from you, including the standard delivery costs (not any extra cost if you chose a more expensive delivery than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice.
We refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
4. Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, goods that deteriorate or expire rapidly, or sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery. Where an exception applies to a product, we state it on the product page.
5. Legal guarantee and complaints (reklamácie)
You have a legal guarantee of conformity for the goods you buy from us: we are responsible for any lack of conformity (defect) that exists when the goods are delivered and becomes apparent within 24 months of delivery.
How to make a complaint: email support@workfish.app with your order number, a description of the defect and, where possible, photos. We will confirm receipt of your complaint and give you a written confirmation of how and when it was handled.
Handling time: we decide how to handle the complaint without undue delay and will handle it no later than 30 days from the day you made it. Depending on the defect, you are entitled to a repair or replacement, or, where that is not possible or appropriate, a price reduction or a refund on withdrawal from the contract, as provided by Slovak law.
6. Damaged, wrong or missing items
If your order arrives damaged, if you received the wrong item or if something is missing, please contact us at support@workfish.app as soon as possible with your order number and photos of the item and the packaging. We will arrange a replacement or a refund. This does not limit your legal guarantee rights.
7. Contact
{{TODO: legal business name — e.g. your sole-trader name or company name}}, Československej armády 241/28, 972 51 Handlová, Slovakia — support@workfish.app